Returning Service Members - VA Portland Health Care System
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VA Portland Health Care System

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Returning Service Members

Transition and Care Management (TCM) Program

VA Portland Health Care System is grateful to the service members who risk their lives to fight terrorism in Afghanistan, Iraq and many other places around the world. Transition Care Management Program (formerly known as OEF/OIF/OND Program) is aimed at providing case management support for all transitioning Post 9/11 Service members, regardless of location or branch of service. Case management is provided by clinical R.N. and Social Workers. These services include education about our health care system, access and referral to appointments and resources, information about VA and community benefits, and personalized self-management goal development with on-going support.

TCM Program staff also support Post Deployment Health Clinics across Portland service area. These clinics provide a one-stop-shop, specifically for transitioning service members, which includes case management, Mental Health and Primary Care Provider

Transition and Care Management (TCM) Program Brochure (May. 2020)
Transition & Care Management Brochure

Contact Information:

If you have served Post 9/11, please contact us for more information in any of the following ways  —


Please call us at 503-220-8262, ext. 53062 Outside the Portland area: 1-800-949-1004, ext. 53062 with any questions or inquiries about our health care services. Our fax number is 503-220-3475.


In Person Visits:

Please go to Building 101, Room 107.
Monday - Thursday 9:00 a.m. - 4 p.m.  No appointment is needed.  
Friday is by appointment only.
Closed on federal holidays.


View a map of our facility to find these locations. 


Mailing Address:

Portland VA Medical Center
Building 101,Room 107
3710 SW U.S. Veterans Hospital Road
Portland, Oregon 97239

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.