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VA Portland Health Care System

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About the Program

The Pharmacy Service Mission is to provide Veteran-centric pharmaceutical care that improves outcomes through a commitment to innovation, education, and collaboration. Medication Safety and quality are top priorities for VAPORHCS as evidenced by having an active Medication Safety Program in place since 1987. The VA Portland Health Care System pharmacy processes more than 5,000 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet.

Portland Outpatient Pharmacy Hours
(New! as of February 4, 2018)

7:30 a.m. – 8 p.m. Monday, Wednesday, Thursday, and Friday
9 a.m.      - 8 p.m. Tuesdays
8 a.m.      - 6 p.m. Saturdays, Sundays
8 a.m.      - 5 p.m. Holidays

Vancouver Outpatient Pharmacy Hours

Monday: 8 a.m. – 4:30 p.m.
Tuesday: 9 a.m. – 4:30 p.m.
Wednesday: 8:30 a.m. – 4:30 p.m.
Thursday & Friday: 8 a.m. – 4:30 p.m.

Inpatient Pharmacy (inpatient hospitalized Veterans only)

Open 24 hours a day, 7 days a week, 365 days a year.


  Click this image to download/print a tri-fold with information for patients regarding antimicrobials. 

Everyone can help keep antibiotics effective and keep bacteria from becoming resistant.  As a patient, you play a very important role.  This document will provide information on...
     - the Antimicrobial Stewardship Program;
     - when you should and should not take antibiotics;
     - some things you can do to prevent infection;
     - and more...

Services Offered

Automated Refill Line

An automated refill line is available for all Portland VAMC patients. Please call one of the following numbers —

  • 503-273-5201 (Portland area)
  • 1-888-400-8387(from outside the Portland area)
  1. After you have dialed the number, wait for the automated attendant to answer.
  2. Enter your entire social security number, then press the # key. Wait for an answer.
  3. Press 2, then wait for an answer.
  4. Press 1, then wait for an answer.
  5. Enter the prescription number, then press the # key. Wait for an answer.
  6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.

Internet Refill

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Refills at Portland VAMC Pharmacy

All Veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main Portland VAMC pharmacy window.

Primary Care Clinical Pharmacy Specialists

The pharmacist provider is a Clinical Pharmacy Specialist who works with the Primary Care team to:

  • Manage your chronic medical issues by prescribing and adjusting medications.
  • Review all of your medications for drug interactions and proper dosing.
  • Answer medication related questions.
  • Review and discuss lab results, allergies and medications.
Click here for a brochure with all the details about...
  • What you should bring with you to your appointment;
  • Why you would be scheduled for a Primary Care pharmacist provider appoinment;
  • What your Primary Care pharmacist provider can do during for you during an appoinment;
  • How to contact your Primary Care Team.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking.

Billing Questions

For questions about Pharmacy billing please call 1-866-290-4618, closed Federal holidays.

Pharmacy Administration Office

Monday - Friday 8 a.m. - 4:30 p.m., closeed Federal Holidays

All of the above services, except for the inpatient pharmacy, are closed on all Federal holidays.

Pharmacy Residency Program

The Portland VA is proud to serve as a training site for several Pharmacy Residents annually.


image of front cover of 2015 Pharmacy Annual Report

Click on the brochure to find out more about our Pharmacy program in the 2015 Pharmacy Annual Report.

Page updated February 8, 2018

Contact Info


  • Portland Outpatient Pharmacy - Bldg 100, first floor
    Vancouver Outpatient Pharmacy

Contact Number(s)

  • 503-273-5201
  • 503-273-5183

Hours of Operation

  • Portland; 7:30-8 p.m. M, W, Thrs, F; 9- 8 p.m. Tues; 8-6 p.m. S/S, and 8-5 p.m. on holidays
    Vancouver - see page for individual days and times