Caregiver Support - VA Portland Health Care System
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VA Portland Health Care System

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Caregiver Support

Mission statement:

To promote the health and well-being of family Caregivers who care for our nation's Veterans, through education, resources, support, and services.

VA Portland Caregiver Support Program Fact sheet

VAPORHCS Caregiver Newsletter 

VA Portland Health Care System Caregiver Support Program Resources

The VA Portland Caregiver Support Program is available to Family Caregivers of Veterans of all eras with the following support services. For more information or to enroll, call (503) 273-5210. 

Caregiver Support Line: 1-855-260-3274

The Caregiver Support Line is a toll free number for Caregivers, Veterans and/or Community Partners to call for supportive counseling, information, education, referral to community local resources and/or Caregiver Support Coordinators.

For more information, contact your Caregiver Support Coordinator at (503) 273-5210

Supportive Counseling, Linkage to VA & Community Supports:

The VA Portland Caregiver Support Program staff is available to support Family Caregivers in their role and to link Caregivers to VA and community support services. In addition, the team supports Caregivers in improving their health and well-being through both practical coaching and emotional support. This support is available to Family Caregivers both by phone or in person, by appointment.

Caregiver Support Line Monthly Calls:

The Caregiver Support Line offers monthly telephone education groups, where caregivers can discuss self-care tips and ask questions on a variety of topics.

Want to learn more about the monthly calls? Listen to a recording or view an educational handout

Building Better Caregivers:

Building Better CaregiversTM (BBC) is a six-week online interactive workshop for Caregivers who are caring for someone with dementia, memory problems, post-traumatic stress disorder, a serious brain injury, or any other serious injury or illness. BBC helps Caregivers in two key ways: it offers training in how to provide better care, and it also helps Caregivers learn how to manage their own emotions, stress and physical health.

Peer Support Mentoring Program:

The National Peer Support Mentoring Program is a program that matches Caregivers with peer mentors, who can provide personalized support, guidance and friendship, experience and knowledge, and wisdom and skills about thriving as a Caregiver.

Self-Care Courses:

Self-Care Courses are 3-hour classes for Caregivers of Veterans of all eras, taught by  licensed health care professionals. Each course will include lecture, small group discussion and time for personal planning.

REACH VA Program:

Caregivers of Veterans with dementia or memory loss are eligible to participate in interactive sessions with the Caregiver Support Program staff. The program is designed to enhance Veterans and Caregivers' health and well-being. This includes assistance with stress management, information on caregiving and dementia, community resources and coping strategies. This is offered either face-to-face or by telephone.

DVDs and Fact/Resource Sheets:

DVDs: "Understanding Post-Traumatic Stress Disorder (PTSD) for Caregivers", "Understanding Traumatic Brain Injury (TBI) for Caregivers" and "Understanding Pain Management for Caregivers". Taught by VA experts, who educate and answer real-life questions from Caregivers of Veterans.

Resource sheets for PTSD, TBI and Pain Management are also available.

Caregiver Classes, Events @ VA Portland:

Go to this web page.


Caregiver Support Program Manager
Kari Stevens, LCSW, MAC
Caregiver Support Program Supervisors
Tiffany Adams, LCSW
Sarah Gray, LCSW
Program of Comprehensive Assistance for Family Caregivers
Caregiver Support Coordinators
Amber Lynch, LCSW
Courtney Schoenfeld, LCSW
Program of General Caregiver Support Services
Caregiver Support Coordinator
Erin Dougherty, LCSW
Wellness Contact Nurses
Mari Loebach, RN, BSN, HTCP
Judy Ulibarri, RN, HWNC-BC

Caregiver Support Social Workers
Amanda Giese, LCSW
Dawn Hefner, MSW, CSWA

(page updated July 7, 2021)

Caregiver Support: 855-260-3274

Caregiver Services

VA offers a number of services that can provide you with the support that's right for you. Whether you and the Veteran you care for could use some help at home or you just need someone to listen, we're here to support you. Follow the link to learn more about the variety of services available to Family Caregivers.

Caring for a Veteran? Program of Comprehensive Assistance for Family Caregivers

Services for Family Caregivers of Veterans

The Program of Comprehensive Assistance for Family Caregivers (PCAFC) is expanding to all eras.

Expansion rolls out in two phases beginning with eligible Veterans who served on or before May 7, 1975, and phase two, beginning October 1, 2022, will include eligible Veterans who served between May 7, 1975, and September 11, 2001.

PCAFC, which prior to this expansion was only available for eligible Post-9/11 Veterans who incurred or aggravated a serious injury in the line of duty, provides resources, education, support, a financial stipend, health insurance, and beneficiary travel to caregivers of eligible Veterans.

Veterans with a 70% service-connected disability who served either on or after September 11, 2001, or on or before May 7, 1975, and are in need of Caregivers Support should contact their local Caregivers Support Coordinator, or visit for more information.

Find your Caregiver Support Coordinator


Have questions about VA Caregiver Support Services? Contact VA's Caregiver Support Line (1-855-260-3274) or your local Caregiver Support Coordinator for assistance.


Caregiver Support Program Resource Line

Caregiver Support Coordinator
Kari Stevens, LCSW

Erin Dougherty, LCSW and Dawn Hefner, MSW, CSWA
Caregiver Support Social Workers

Caregiver Support Registered Nurses
Maria Loebach, RN and Judy Ulibarri, RN

Sign Up and Stay Informed

Receive regular e-mail updates about VA Caregiver Support.
Caregiver Support: 855-260-3274