MyHealtheVet (MHV) - VA Portland Health Care System
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VA Portland Health Care System

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MyHealtheVet (MHV)

Upgrade to a "Premium" MyHealtheVet Account by Sept. 2021.

If not, you will lose access to the pharmacy features, including the ability to request and track your VA prescription refills.
Details in this VA article.

MyHealtheVet logo; "Put a premium on your Heath. Get a MyHealtheVet Premium account today.

Using your My HealtheVet Premium account, you will be able to:

  • Request VA prescription refills, track your VA medications, and access your current VA prescriptions and prescription history.
  • View, download and print your VA health information, reports and images from your VA medical record.
  • Send online secure messages to your VA care team to ask them non-urgent health questions; ask to renew your medications; and send updates on your condition.
  • View, schedule, reschedule and cancel VA appointments.

How to get started

If you are new to My HealtheVet, create an account by visiting the My HealtheVet website, selecting Register, and filling out the required fields. Make sure to check the boxes verifying that you are a VA patient and Veteran.

If you are already a user, you may have a Premium account. If you do, there will be a “P” icon next to your name.

Also, if you currently use secure messaging on My HealtheVet, you’re all set. Patients who use secure messaging already have a Premium account.

Three ways to upgrade to Premium level

If you have an Advanced account, there are three ways to upgrade to Premium level: in person, online or through a video appointment. Upgrading your account is free.

If you want to upgrade in person or through a video appointment, contact the VA Portland My HealtheVet coordinator at (503)721-7854. Ask about upgrading to a Premium account.

To upgrade online, you’ll need to use your DS Logon Premium or secure sign-in credentials.

Learn more about the online upgrading process on the My HealtheVet blog post.

Refill Prescriptions; View your VA Records; Talk to your Healthcare Team.

My HealtheVet ( is a secure website that gives you online access to VA services that will help you take a more active part in your care.

If you get care at a VA facility and have internet access, you can register from home for access to order refills of your active VA prescriptions.

If you need to regain access to an account you already created...

... you must call the National Help Desk at 1-877-327-0022 between the hours of 5 a.m. and 5 p.m., Monday through Friday. The system will not let you register for a new account if you have an old account in the system.

Our MyhealtheVet office on the Portland and Vancouver campuses are currently open.

- Vancouver Bldg. 15, 2nd floor, room 230C (down the hall from the Canteen/VCS). (503) 721-7854

- Portland: Bldg. 101, Room 121 (next to Release of Information and Patient Advocate offices), call or email first as hours varies;  (503) 721-7854 or (800) 949-1004, ext. 57854

- MyHealtheVet computers for patient use in the Portland VA Medical Center, Medical Library,  Bldg. 101, Room 202.
In Vancouver: Bldg. 15, 2nd floor, room 230C,  (360) 696-4061, ext. 33309

- MyHealtheVet computers for patient use in the Vancouver MyHealtheVet Office.

- National MHV hotline: (877) 327-0022

Logging into VA Apps

Many VA apps access your VA Electronic Health Record (EHR) and therefore, for your security, require you to enter, DS Logon Level 2 (Premium) or MyHealtheVet Premium account credentials to log in. To learn more about the steps to log in, tap the account type you would like to use:

Check out this 3+ minute YouTube video discussing Authentication Methods for Mobile Apps and

Authentication Methods for signing into VA mobile apps and

Updated: July 14, 2021

Contact Info


  • Portland Bldg. 101, Room 121
    Vancouver Bldg. 15, 2nd floor, room 230C

Contact Number(s)

  • 503-220-8262 Ext. 57854
  • 360-696-4061 Ext. 33309

Hours of Operation

  • Portland 8 a.m. - 4 p.m. may vary, staffed by Volunteers
    Vancouver 7:30 a.m - 3:30 p.m. may vary