Your Patient Aligned Care Team (PACT) - VA Portland Health Care System
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VA Portland Health Care System

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Your Patient Aligned Care Team (PACT)

Photo of four VA Portland's Vancouver Primary Care Team members standing in front of the primary care clinic entrance in Vancouver

All of VA Portland’s Community Based Outpatient Clinics, in addition to the Vancouver campus and main Portland VA Medical Center, are open and ready to serve you! In addition, VA Portland is offering care virtually via telephone and video (VVC) visits. Pictured above are members of the VA Portland Vancouver Primary Care Clinic including Kris Heflin, Licensed Practical Nurse (LPN); Roseanne Stewart, LPN; Tom Riggins, Medical Support Assistant (MSA); Joanne P. Parker, MD., Clinical Practice Manager.

By James Parker Photography (all photography)
Thursday, July 29, 2021

Establishing with VA Primary Care means more than just having a Primary Care Provider (PCP)

Your VA Portland primary care provider and PACT team

At VA Portland Health Care System, we take a team approach to health care—with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.  

Who will provide care for me at VA Portland?

After you sign up for VA health care and choose your VA Portland clinic location for care, we’ll assign you to a health care team called a Patient Aligned Care Team (or PACT).

Your team will be made up of you, those who support you (like your family members and caregivers), and your health care providers.

Your VA Portland team will include a;

  • Primary care provider (your main doctor, nurse practitioner, or physician’s assistant)
  • Registered nurse (RN) care manager (a nurse who makes sure your care is coordinated across all providers and services, and meets your health goals and your plan for care)
  • Licensed practical nurse (LPN) or medical assistant (team members who help to support you and the other health care providers on your team)
  • Medical support assistant (MSA) (answers phones, greets patients, relays messages to staff, schedules appointments, interprets and verifies orders)

When you need other services to meet your goals and needs, your team may call other providers—like pharmacists, social workers, dietitians, psychologists, and whole health coaches.

More about your VA Portland care team

  • How will my health care team work with me?

          Your team’s goal is to plan for all the care you need to help you stay healthy and well throughout your life.

Group of photos of VA Vancouver Primary Care staff

This is part of VA Portland’s Vancouver Primary Care Clinic team including (top left to right); Ellie Sessoms, Certified Nursing Assistant (CNA); Nancy Sloan, Doctor of Nursing Practice (DNP); Damaris Deseranno, LPN; Christopher Horn, Registered Nurse (RN) and Dr. Joanne P. Parker, MD; Richard Vineyard, MSA; and Laura Reichardt, Registered Dietitian Nutritionist (RDN). (Photos by James Parker Photography)

Your PACT team will:

  • Build a partnership with you.You’ll be an active member of the team, and you’ll work with your team to plan and make decisions to meet your personal health goals. Your team will offer wellness care, education, and lifestyle coaching to help you stay healthy.
  • Provide or arrange for preventive care,such as immunizations (like flu shots) to prevent illness and screenings to help find diseases like cancer in their earliest stages—when treatment is most likely to be successful.
  • Help you get care in the ways that work best for you.This may include personal visits with your primary care provider, group clinics, and 24/7 telephone care. You can also get online educational information and secure messaging with your health care team through the My HealtheVet portal =
    Visit My HealtheVet
  • Coordinate your care.Team members will meet often to talk with you—and each other—about your progress and goals. And they’ll coordinate any care you may need from specialists outside the team.

Did something unexpected come up? 

Do you need to be seen today or in the next few days?

Our VA Portland call center, 1-800-949-1004, option 2, will assist in triaging your needs to help establish the best care option to meet your needs.  These options may include

To access same day or next day care, make an appointment, or to pass a message on to your care team, please call VA Portland 1-800-949-1004, then selection option 2. You may also call (503) 220-8262, option 2, contact your care team via your MyHealtheVet account.

Don’t have a MyHealeVet account? Get one today by calling the VA Portland MyHealtheVet Team at  (503)721-7854

Can I see a local community care provider paid for by VA?

This depends on your situation.

Community care is available to Veterans based on certain conditions and eligibility requirements, and in consideration of a Veteran’s specific needs and circumstances. Community care must be first authorized by VA before a Veteran can receive care from a community provider.

If you’re enrolled in VA health care, find out how you may be able to receive care from a provider in your local community through community care.


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