Contact the VA Portland Health Care System - VA Portland Health Care System
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VA Portland Health Care System

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Contact the VA Portland Health Care System

VA Portland Health Care System offers a variety of health services to meet the needs of our nation's Veterans. For additional contact information you may also view our phone directory or A to Z List of Services. For Telecommunications Device for the Deaf (TDD) services, Dial 711.

In a medical emergency, call 911 or go to the nearest emergency room or hospital.

Emergencies are seen 24 hours a day, 7 days a week ONLY at the main Portland VA Medical Center Emergency Room located at 3710 SW U.S. Veterans Hospital Road, Portland, OR 97239

Portland VA Medical Center Emergency Room: (503) 721-7803

 VA Portland Health Care System

  • Administrative hours of operation: Monday - Friday, 8 a.m. - 4:30 p.m.
  • Portland Area: (503) 220-8262
  • Outside Portland Area: (800) 949-1004
        Phone tree options for main number above;
         - Press 0 = Operator
         - Press 1 = Pharmacy Customer Service Line; then "1" to refill prescription; "2" for other questions
         - Press 2 = To relay a message to your care team or to schedule or cancel an appointment; then "1" for automated appointment information; "2" for Primary Care; "3" for Specialty Care
         - Press 3 = Enrollment; then press "1" for travel-related questions; "2" for billing questions; "5" for ID cards, VA to VA Transfers, means tests and all other Enrollment-related questions
         - Press 4 = Billing questions; then "1" about a claim or a bill from a non-VA provider; "2" about a bill from the VA; "3" for insurance representatives who wish to speak to the West CPAC.

All phone numbers are listed in the Phone Directory.

Media Inquiries / Office of Public and Congressional Affairs

Public Affairs Officer, Dan Herrigstad

Monday through Friday 8 a.m. - 4 p.m. (503) 402-2975 

or via cell phone at (971) 221-4920 after hours.


Patient Advocates / Office of Veteran Experience


Location: Bldg 101, Room 123
Portland area: (503) 273-5308
Outside Portland area: (800) 949-1004, ext. 55308


Location: Barnes Rehabilitation, Bldg. 11, Room D-233, Reception area or Room D-231
Portland area: Phone: (503) 273-5308
Outside Portland area: (800) 949-1004, ext. 55308

For more Patient Advocate information, click here.

Pharmacy-related information


Release of Information Office

Location: Building 101, Room 123
Monday through Friday 9 a.m. to 3:30 p.m.
Portland area: (503) 273-5196

Outside Portland area: (800) 949-1004, ext. 55196

Transition and Care Management Team (TCM) (formerly known as the OEF/OIF/OND Team)

For returning service members or other Veterans transitioning from military health care to the VA health care system



All VAPORHCS service information is listed under "A to Z Services."

Sign up to receive email updates on the main VAPORHCS web page under "CONNECT WITH VA PORTLAND HEALTH CARE SYSTEM."