Beneficiary Travel - VA Portland Health Care System
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VA Portland Health Care System

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Beneficiary Travel

Beneficiary Travel

The Beneficiary Travel program provides eligible Veterans and other beneficiaries mileage reimbursement, common carrier (plane, train, bus, taxi, light rail etc.), or when medically indicated, "special mode" (ambulance, wheelchair van) transport for travel to and from VA health care, or VA authorized non-VA health care for which the Veteran is eligible.


In order to protect the health and safety of Veterans and staff, the Beneficiary Travel customer service window is closed until further notice.  Any travel related questions or ambulance bill concerns can be addressed through the phone numbers identified below. Beneficiary Travel claims can be submitted through the fax number and/or address identified below or attached to a secure message through MyHealtheVet.


 Beneficiary Travel Frequently Asked Questions

Beneficiary Travel and Special Mode Transportation Under 38 U.S.C. 111

Fact Sheet - Emergency Transportation (Ambulance)



 Direct Deposit Enrollment Form

NOTE: Please send/deliver your completed direct deposit enrollment form to the Agent Cashier or the Fiscal office. The Beneficiary Travel and enrollment office does not process these forms.

VA Form 10-3542 (Veteran/Beneficiary Claim for Reimbursement of Travel Expenses)

Please use the kiosk at your point of care to file your travel claim. Using the kiosk saves time, eliminates the need to visit the Beneficiary travel and enrollment office and establishes an electronic record of the application. Only use the VA Form 10-3542 if your care was outside the VA or you have receipts you need to attach to your claim.

VA Direct Express Debit MasterCard

New as of February 2017.  This debit card is NOT for Veterans who use direct deposit and Veterans may not get their payment any faster compared to direct deposit.  This card is intended for Veterans who do not have a bank account and have been getting travel payments by check.  There is no sign-up fee and most services are free, there is no risk of lost or stolen checks, and there is no need to cash or deposit a check.  Be sure to read the details to see if this is right for you.  
If you have questions about the Direct Express Debit MasterCard, please call VAPORHCS Fiscal Office at 503-220-8262, ext. 57781 or ext.55280.

Click to see/print a brochure with all the details of the VA Direct Express Debit MasterCard.



(503) 273-5020

Option #1 - Travel claims or 911 ambulance claims questions

Option #3 - Special Mode Transportation (SMT) questions and/or orders for support

Travel Claims:

Completed vouchers can be mailed to:

3710 SW US Veterans Hospital Rd
Portland, OR 97239

Or faxed to:

(503) 273-5046

Or uploaded by Secure Message for eligible accounts on My HealtheVet:


Current as of 11/26/19