Beneficiary Travel - VA Portland Health Care System
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VA Portland Health Care System

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Beneficiary Travel

Beneficiary Travel

The Beneficiary Travel program provides eligible Veterans and other beneficiaries mileage reimbursement, common carrier (plane, train, bus, taxi, light rail etc.), or when medically indicated, "special mode" (ambulance, wheelchair van) transport for travel to and from VA health care, or VA authorized non-VA health care for which the Veteran is eligible.


Q1: Who is eligible for Beneficiary Travel Reimbursement?
Veterans and caregivers may be eligible for travel pay. A list of eligibility requirements can be found on the VA Travel Pay Reimbursement webpage.

Q2: How do I submit a travel reimbursement claim?
VA is phasing in a new web-based portal to submit and process beneficiary travel claims beginning July 2020 and continuing through November 2020. The new portal, the Beneficiary Travel Self-Service System (BTSSS), is VA’s preferred method to receive travel reimbursement claims. Once implemented, BTSSS will phase out claims submitted through the facility kiosks. However, in-person claims and hard-copy submissions will still be available. BTSSS is available through the AccessVA website.

Q3: Are there advantages to using the Beneficiary Travel Self-Service System (BTSSS)?
The BTSSS automates the claims process to ensure timely processing and payment of travel reimbursement claims. With BTSSS, turnaround time to evaluate and settle a claim is less than 5 days. BTSSS allows Veterans and caregivers to submit claims 24/7, 365 days a year from a computer or mobile device. It also allows users to electronically track the status of a claim request.

Q4: Can I get help to file my first claim? 
There are several sources of help for filing a claim. BTSSS was built with several self-help tools to guide users through the process of logging on and submitting/tracking claims. Additionally, a user’s guide for BTSSS is available on the VA Travel Pay Reimbursement webpage. Lastly, Veterans who do not have access to a computer can get help from a travel clerk at the facility.

Q4: How do I access BTSSS?
BTSSS is available through the AccessVA webpage. To submit a claim, Visit AccessVA, select submit a travel claim, and logon using a DS Log on Level 2 account. A DS Logon is an ID issued by DoD that will allows Veterans and caregivers to access many VA and DoD sites with one user username and password. Need a DS Log on?

Q5: Why is VA launching BTSSS?
The current claims submission processes are 100% manual. BTSSS will significantly reduce human intervention for each reimbursement claim request and improve tracking, reporting, and the auditing capability for all stages of the claims process.


VA Travel Pay Reimbursement

Beneficiary Travel and Special Mode Transportation Under 38 U.S.C. 111



VA Form 10-3542 (Veteran/Beneficiary Claim for Reimbursement of Travel Expenses)

Please use the kiosk at your point of care to file your travel claim. Using the kiosk saves time, eliminates the need to visit the Beneficiary travel and enrollment office and establishes an electronic record of the application. Only use the VA Form 10-3542 if your care was outside the VA or you have receipts you need to attach to your claim.

VA Direct Express Debit MasterCard

New as of February 2017.  This debit card is NOT for Veterans who use direct deposit and Veterans may not get their payment any faster compared to direct deposit.  This card is intended for Veterans who do not have a bank account and have been getting travel payments by check.  There is no sign-up fee and most services are free, there is no risk of lost or stolen checks, and there is no need to cash or deposit a check.  Be sure to read the details to see if this is right for you.  

If you have questions about the Direct Express Debit MasterCard, please call VAPORHCS Fiscal Office at 503-220-8262, ext. 57781 or ext.55280.



(503) 273-5020

Option #1 - Travel claims or 911 ambulance claims questions

Option #3 - Special Mode Transportation (SMT) questions and/or orders for support

Travel Claims:

Completed vouchers can be mailed to:

3710 SW US Veterans Hospital Rd
Portland, OR 97239

Or faxed to:

(503) 273-5046

Or uploaded by Secure Message for eligible accounts on My HealtheVet:


Current as of 11/16/20