Patient Information - VA Portland Health Care System
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VA Portland Health Care System

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Patient Information

Before you Visit

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Determine Your Eligibility
Before receiving services, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.

VA Community Care Emergency Care web site
Veterans, hospitals, family, friends must email or call 1-844-72HRVHA (844-724-7842) within 72 hrs from start of Veterans non VA ER visit.

VA Portland Community Care Team
VA Portland's Community Care team can address questions and assist with your non-VA Community Care coordination and non-VA care billing issues. (360)759-1674

Animals at VA Facilities
Only Service Dogs are allowed at VAPORHCS. ALL animals are restricted from dental areas & where invasive procedures are performed. Click link above for details.

VA Portland Veteran Guide
This guide covers services offered at VAPORHCS and how to access them. Please ask our staff if something is not covered or if you have any other questions or concerns.

What should you do if you think you have symptoms of COVID-19?
If you have symptoms of COVID-19, contact your VA care team before going to a VA health facility. Please help us keep everyone safe. All the details are in this link.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.

During Your Stay or Care

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Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

Customer Service
A number of programs have been established to assist you in the event you have a concern or complaint. Let us help you resolve your issue.

After Your Visit

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Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Program
VA knows your focus as a Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone.