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VA Portland Health Care System

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VA MISSION Act Urgent Care Supplemental Option

Choose VA - Urgent Care in the Community

With urgent care authorized under the VA MISSION Act, Veterans have a new option for care for treatment of minor injuries and illnesses, such as colds, sore throats, and minor skin infections. The benefit is in addition to receiving care from a VA provider, as VA Portland also offers same-days services.

Thursday, June 20, 2019

What is it?

Urgent care in VA or the community is for minor injuries and illnesses not requiring emergency department care. Urgent care does not replace the important continuity and relationship that Veterans have with their health care team.

Why is urgent care important to VA’s mission?

VA now offers a new local community urgent care benefit as a supplemental option, in addition to continuing to provide same day services in primary care and mental health, and expanded telehealth to Veterans in their homes.

If a Veteran arrives at an urgent care network location and has any difficulty receiving care, the Veteran can call 866-620-2071 to receive assistance. Most importantly, Veterans can contact their local VA facility 24/7 for advice or send a secure message to their care team.

How does the prescription component work?

If a Veteran chooses to utilize the new urgent care supplemental option, it is important that they go to an urgent care within the newly established VA contracted network of providers. It is also important to know the following details about the prescription component of the benefit:

  • If the urgent care provider issues a prescription, the Veteran can fill a 14-day supply of that medication at the VA or in a contracted pharmacy within the VA network.
  • If the Veteran chooses to fill an urgent care prescription at a pharmacy outside of the VA network, the Veteran will be required to pay for the prescription at the time of pick up and then file a claim for reimbursement at the local VA medical facility.


For more details about the new urgent care supplemental option, please see the below resources:

Fact Sheet — Urgent Care

VA Urgent Care Locator  

Article: VA’s new urgent care benefit and how it will provide more choices for Veterans (VAntage Point)

Urgent Care Webpage 


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