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VA Portland Health Care System

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Current Operating Status

Situation Update

Last updated on Friday, October 17, 2014 8:52 AM PDT

The Portland VA Medical Center (PVAMC) is offering free credit monitoring to 1,740 Veterans whose protected health information (PHI) was discovered by the spouse of an employee. The list included: Veteran’s name, social security number, means test status, eligibility codes, date of last appointment and name of primary care provider and was returned to the VA Medical Center by the spouse. The VA Medical Center has completed a thorough review of the incident and has determined this was an isolated event, with the employee having no intention for the information to be left unsecure.

The only Veterans included on this list were patients being seen by one of two primary care providers at the Vancouver Campus of the Portland VA Medical Center as of November 2013.

Every Veteran whose name was on the list will receive a letter of notification and, where appropriate, an offer of credit monitoring for one year at no charge.


Veterans with questions about this incident may write to: Portland VA Medical Center, ATTN: Privacy Officer, P.O. Box 1034, Portland OR, 97207; (503) 220-8262 Ext. 56480

Media should contact the Public Affairs Office at (503) 402-2975

For full press release, please click here.



Facility Status

Parent Facility

Portland VA Medical Center Normal Hours

Outpatient Clinics

Vancouver Campus Normal Hours
Center for Women Veterans Health Normal Hours
Newport Normal Hours
The Dalles Normal Hours
West Linn Normal Hours

Community Based Outpatient Clinics

Bend Normal Hours The Bend Community Based Outpatient Clinic (CBOC), is now located across the street at 2650 Northeast Courtney Drive.
East Portland Normal Hours
Hillsboro Normal Hours
North Coast Normal Hours
Salem Normal Hours

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: 503-220-8262
  • Change Your Appointment: 503-220-8262
  • Media Inquiries: 503-808-1920
  • Patient Locator: 503-220-8262, Press 0 for assistance
  • Pharmacy Refill: 503-273-5201
  • Staff Locator: 503-220-8262, Press 0 for assistance
  • Telephone Care: 503-220-8262